Privacy Policy

At ROX Vape, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [www.roxvape.com] (the “Site”). By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information from users of our Site. The types of information we collect include:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing information (credit card details, billing address)

  • Business details (for wholesale/retail clients)

Non-Personal Information

  • Browser information

  • IP address

  • Device type

  • Page visit history

  • Cookies and tracking data

We collect this information when you interact with our Site, such as when you place an order, sign up for our newsletter, or contact us via our contact form.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders
    We use your personal and billing information to process orders and shipments.

  • To provide customer support
    We may contact you to respond to inquiries, process returns, or provide technical assistance.

  • To send marketing communications
    We send promotional emails, newsletters, and updates about our products, services, and special offers. You can opt-out of these communications at any time.

  • To improve our services and website
    We analyze user behavior on the Site to improve content, design, and functionality.

  • For legal compliance
    We may use your data to comply with applicable laws, prevent fraud, and protect our legal rights.

3. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels and web beacons) to enhance your browsing experience. These technologies help us:

  • Personalize content and ads

  • Analyze Site traffic and usage

  • Improve our services and user experience

You can manage your cookie preferences by adjusting your browser settings. However, please note that disabling cookies may impact your ability to use certain features of the Site.

For more information on how we use cookies, please visit our Cookie Policy page.

4. Data Sharing and Disclosure

We respect your privacy and do not sell or share your personal information with third parties, except in the following situations:

  • Service Providers
    We may share your information with trusted third-party service providers who assist in operating our business, such as payment processors, shipping partners, and marketing platforms. These providers are obligated to protect your information and use it only for the services they provide.

  • Legal Requirements
    We may disclose your personal information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.

  • Business Transfers
    In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction.

5. Data Security

We take data security seriously and employ industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal data under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA):

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request correction of any inaccuracies in your data.

  • Deletion: You can request the deletion of your personal information, subject to certain exceptions.

  • Opt-out of marketing communications: You can unsubscribe from our email newsletters at any time by clicking the “unsubscribe” link in the email.

  • Data Portability: You can request a copy of your personal data in a commonly used, machine-readable format.

To exercise these rights, please contact us at [[email protected]] or use the contact form on our website.

7. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to read their privacy policies before sharing any personal information.

8. Children’s Privacy

Our products and services are intended for individuals who are 18 years or older. We do not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.