Frequently Asked Questions (FAQs)

Welcome to the ROX Vape FAQ page. Whether you're a retail customer, distributor, or importer, you'll find answers to the most common questions about our products, policies, shipping, and partnerships.

Q1: What makes ROX Vape products different from other brands?
A: ROX combines style, performance, and compliance. We use premium materials, advanced mesh coil tech, and certified manufacturing processes to ensure consistent quality across all our disposables, pod systems, and accessories.

Q2: Are your products compliant with TPD and other international regulations?
A: Yes. Our products meet the safety and labeling requirements for TPD (EU), UK MHRA, and other major markets. Certificates are available on our Compliance & Certificates page.

Q3: How long do ROX disposable vapes last?
A: Depending on the model, our disposables last between 600 to 8000 puffs. Battery capacity and e-liquid volume are clearly listed on each product page.

Q4: Do you ship internationally?
A: Yes. We ship worldwide, with B2B logistics support available for wholesale orders. Delivery times vary depending on destination and shipping method.

Q5: How long does processing and shipping take?
A: Retail orders are typically processed within 1–2 business days. Wholesale/OEM orders depend on customization and volume but usually ship within 7–15 business days.

Q6: Can I track my order?
A: Yes. Once your order is shipped, you’ll receive a tracking number via email or WhatsApp (if provided).

Q7: How can I become a ROX Vape distributor or reseller?
A: Visit our Wholesale page and fill out the inquiry form. Our sales team will contact you within 24–48 hours.

Q8: Do you offer OEM/ODM services?
A: Yes. We provide private labeling, custom flavors, packaging design, and full white-label solutions. Learn more on our OEM/ODM page.

Q9: What is the minimum order quantity (MOQ) for wholesale or OEM orders?
A: Our standard MOQ for wholesale is 500 units. For OEM/ODM, MOQ may vary depending on the customization level (usually starting at 1000 units).

Q10: What payment methods do you accept?
A: We accept major credit cards, PayPal, bank transfer (T/T), and secure third-party B2B payment gateways for wholesale orders.

Q11: What is your return/refund policy?
A: We accept returns for defective or damaged items. Please read our full Refund and Returns Policy for details.

Q12: Are ROX Vape products safe to use?
A: All ROX products are manufactured under ISO-certified facilities and tested for heavy metals, battery safety, and e-liquid purity. Always use as directed.

Q13: Are your products intended for minors?
A: Absolutely not. ROX products are strictly intended for adults 21+ or legal age in your country. We do not market or sell to minors under any circumstances.

Still have questions?
📩 Contact us directly via Contact Us page, or email: [email protected]
📞 WhatsApp / WeChat Support: (+86)-181-2377-7945